Frequently Asked Questions

Is your site secure?
Yes. Our site uses industry standard encryption when processing orders. You can check the security certificate of our site at any point by clicking on the padlock icon to the left of the address bar above.

Where do you deliver?
Our Mail Order department send products out all over the world on a weekly basis. However our website doesn't allow you to choose just any country to deliver to, if your country isn't available through our website please do call us. We'll be able to give you a quote and help you arrange a delivery for an appropriate time for you. Call us now on 01803 856771

How can I pay?
Payment is quick and simple on our website. We accept all debit and credit cards (unfortunately not American Express) and also PayPal.

Can I call you and order directly?
If you would prefer to pay over the phone, just call us on 01803 856771 and we can take your details over the phone. Please be aware that you must supply the address that the card is registered to when making payment over the phone.

Is VAT included?
Yes all of our prices are inclusive of VAT, you will be charged on VAT depending on what country you're buying from.

What if I can't find what i'm looking for?
We aim to update the site as often as possible with all the latest products. If you cannot find what you are looking for then please call us on 01803856771

Do you have a catalogue?
No, not at the moment.

How does your Loyalty Scheme work?
Simple. 3% of your order value will be added to your Loyalty Account automatically once you have registered with us. Some products that are reduced already may not qualify for this scheme. Your current balance will be displayed at the checkout for you to redeem or save.

Do you have a Newsletter?
Yes we do send out newsletters & mailshots. Just fill out the registation on the left column or when you make a purchase.

Any other questions?
Yes, well just call us on 01803 856771    

How will my order be sent?
We will aim to get your order to you in the most cost effective and practical way. Larger, High value & most paint orders will be sent by courier and a signature will be required. Most orders will be sent by via Royal Mail.

We aim to make our site user friendly and reliable. This sometimes involves placing small amounts of information on your device in the form of a cookie. A cookie is a small information file placed on your computer by our website server that allows information exchanges between your computer and the website. These cannot be used to reveal your identity. We use cookies to make your interaction with our site smoother and log certain technical details for statistical marketing purposes, but if you prefer you can modify your browser settings so that cookies are prevented from being downloaded (please note that certain services, including the basket and checkout, will be unavailable once cookies have been disabled). By using our site you consent to us placing a cookie on your computer. More information about cookies can be found at
EU Online Dispute Resolution - For any overseas order disputes, you will need to click the link to direct you to the EU dispute page.